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Explore the Legal Terms Governing Your Account

Q: How can I request deletion of my personal data?

Send a written deletion request to legal@maxwin168.xyz from your registered email address. We will verify your identity, close the account if still active, and confirm deletion of non-essential data within 30 days. Transaction records required by Indonesian financial law are retained for the mandatory five-year period.

Q: Can I get a copy of the transaction data tied to my account?

Yes. Submit a data-access request to legal@maxwin168.xyz with your account username and a valid identity document. We will compile and deliver a full data export within 14 business days. The export includes all deposit and withdrawal records for DANA, OVO, GoPay and QRIS transactions.

Q: How do I raise a formal dispute about a decision made under these terms?

Open a formal dispute by emailing legal@maxwin168.xyz with your account details, the decision you are contesting, and any supporting evidence. Our compliance team acknowledges all formal disputes within 48 hours and provides a substantive response within seven business days.

maxwin168 operates under a defined legal framework that sets out your rights, our obligations, and the conditions that apply to every account opened on this platform, where local…

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay, QRIS Payment RulesJurisdiction: depends on local lawDispute & Contact Procedures

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Browse the Scope of Our Legal Obligations

maxwin168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms apply from the moment you open an account and extend through every transaction you make. Eligibility to access any part of the platform depends on local law — if Indonesian regulation in your region restricts access to a particular service category, that restriction

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takes precedence over these general terms. Payment-specific rules govern how DANA, OVO, GoPay and QRIS transfers are processed, verified and reversed where applicable. We retain transaction records in line with applicable Indonesian data-retention standards. By proceeding with registration, you confirm you have read and accepted these
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terms in full. Any future amendments will be communicated via your registered email address at least seven days before they take effect. We do not accept liability for access disruptions caused by network restrictions outside our control.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query with Our Compliance Team

If you have a question about how a specific legal clause applies to your account, or if you need to exercise a data right, our compliance-linked support team is reachable around the clock. You can reach us through live chat on the platform, by email at [email protected], or via our 24-hour WhatsApp line. Queries sent from Jakarta or Yogyakarta are handled in the same queue — there is no regional split on legal support.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Ideal for urgent legal clarifications about your account status or a pending transaction dispute.

Email – [email protected]

Send detailed written queries about data access, account closure, or term interpretation. We aim to respond within 48 hours and keep a written thread for your records.

WhatsApp 24-Hour Line

Reach our compliance-aware support agents via WhatsApp any time. Suitable for account-security concerns, data deletion requests, or questions about payment-rule application under local law.

ACCOUNT SECURITY PRACTICES

See How We Handle Your Data and Account Access

Our security and data-handling practices are built around the principle that your account information belongs to you.

Data Encryption

All account data — including your registered payment methods such as DANA and OVO — is encrypted in transit using TLS and encrypted at rest using AES-256, consistent with industry-standard practice.

Cookie Policy

We use session and analytics cookies to maintain your login state and measure page performance. You can adjust cookie preferences in your browser at any time without losing access to core account functions.

Data Retention Period

We retain account and transaction records for a minimum of five years in line with applicable Indonesian financial-record standards. After account closure, non-essential marketing data is deleted within 30 days.

Access Request Rights

You have the right to request a full export of personal data we hold about you. Submit the request to [email protected]; we will deliver the export within 14 business days of identity verification.

Account Security Steps

Two-factor authentication is available from your account security settings. We recommend activating it immediately after registration — navigate to Settings → Security → Enable 2FA to complete the three-step activation.

Who to Contact for Changes

To update legally significant account details such as your registered name or linked GoPay or QRIS number, contact the compliance team via live chat with a valid government-issued ID for verification.

Frequently Asked Questions About Our Legal Terms

The questions below reflect what account holders commonly ask about their rights, our data practices, and how legal clauses apply in specific situations. If your question is not covered here, the legal contact paths in the section above are the fastest route to a direct answer from our compliance team.

Yes, with the qualification that access to specific services depends on local law. Where Indonesian regulation in your area restricts a service category, that restriction takes effect regardless of what the general terms say. We recommend reviewing the current status in your region before opening an account.

We collect your name, email address, date of birth, and your preferred payment method identifier — such as your DANA or OVO number. We do not store full bank account credentials. All collected data is held in encrypted form and is not sold to third parties.

Send a written deletion request to [email protected] from your registered email address. We will verify your identity, close the account if still active, and confirm deletion of non-essential data within 30 days. Transaction records required by Indonesian financial law are retained for the mandatory five-year period.

Yes. Submit a data-access request to [email protected] with your account username and a valid identity document. We will compile and deliver a full data export within 14 business days. The export includes all deposit and withdrawal records for DANA, OVO, GoPay and QRIS transactions.

Non-essential data such as marketing preferences and session cookies is deleted within 30 days of account closure. Financial transaction records are retained for five years as required by applicable Indonesian standards. You will receive a confirmation email once the deletion process is complete.

We notify you by email to your registered address at least seven days before any amendment takes effect. The updated terms are also posted on this page with a revision date. Continuing to use the account after the effective date constitutes acceptance of the revised terms.

Open a formal dispute by emailing [email protected] with your account details, the decision you are contesting, and any supporting evidence. Our compliance team acknowledges all formal disputes within 48 hours and provides a substantive response within seven business days.

Explore the Legal Terms Governing Your Account

Open a Legal Query with Our Compliance Team

Live Chat

Email – [email protected]

WhatsApp 24-Hour Line

See How We Handle Your Data and Account Access

Data Encryption

Cookie Policy

Data Retention Period

Access Request Rights

Account Security Steps

Who to Contact for Changes

Frequently Asked Questions About Our Legal Terms

01 Do these legal terms apply to me if I am based in Indonesia?

02 What personal data does maxwin168 collect when I register?

03 How can I request deletion of my personal data?

04 Can I get a copy of the transaction data tied to my account?

05 What happens to my account data if I close my account?

06 How will I be told if the legal terms change?

07 How do I raise a formal dispute about a decision made under these terms?

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