Reference

How maxwin168 Protects Your Personal Data

At maxwin168, your personal data — including account details, payment records from DANA, OVO, GoPay and QRIS, and browsing activity — is handled under a clear, documented privacy…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo third-party data salesClear data retention periods24/7 privacy contact channel
maxwin168 How maxwin168 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to update the personal details tied to your account, our privacy support team is reachable around the clock. You can reach us through three dedicated channels — we aim to respond to all data-related requests within 48 hours of receipt, including those sent from Jakarta or Yogyakarta time zones.

Team online

Live Chat

Open the chat widget from any page on maxwin168.xyz and select 'Privacy & Account Data' from the topic menu. Our agents are available 24 hours a day, 7 days a week to handle data queries.

Email Support

Send your data access or deletion request to our privacy inbox at [email protected]. Include your registered account username so we can locate your records and process the request within 48 hours.

Help Centre Ticket

Log into your account, navigate to Settings → Help Centre → Submit a Request, and choose the 'Data & Privacy' category. You will receive a ticket reference number for tracking your request's progress.

DATA HANDLING STANDARDS

How We Handle Your Data at maxwin168

Our approach to data security is operational, not theoretical. Every layer of your account — from how cookies track your session to how DANA payment metadata is stored — follows a structured…

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can review and withdraw cookie consent at any time via the cookie banner or your browser settings, where local law permits.

Account Security Protocols

Your password is stored as a one-way hash — we cannot read it, only reset it. Two-step verification is available under Settings → Security and we strongly encourage activating it to protect your account from unauthorised access.

Payment Data Isolation

Transaction metadata from DANA, OVO, GoPay and QRIS is stored in an isolated payment ledger separate from your profile data. This means a breach of one system does not expose the other — a structural protection, not just a policy one.

Data Retention Schedule

We keep your account identity data for 12 months after account closure, session logs for 90 days, and payment records for the period required by applicable financial regulations. You may request a summary of what we hold at any time via the Help Centre.

Third-Party Sharing Rules

We share data with payment processors such as DANA and OVO only to the extent needed to complete your transaction. We do not sell, rent or trade your personal data to advertisers or unaffiliated data brokers under any circumstances.

Your Right to Access & Correct

You can request a full export of the personal data we hold on your account, ask us to correct inaccurate records, or ask us to delete your account data entirely. Submit the request via the Help Centre ticket system and we will process it within 48 hours.

Your Privacy Questions, Answered

Below are the questions we hear most often from people managing their privacy on maxwin168. If your question is not covered here, reach our privacy team via live chat or the Help Centre ticket system — both are available around the clock.

We collect your name, email address, date of birth and the payment method details you use — such as your DANA or OVO wallet reference. We collect only what is needed to verify your account and process transactions securely.

Your QRIS and GoPay transaction references are shared only with the payment processor needed to complete the transfer. They are never passed to advertisers or unaffiliated data brokers. Payment metadata is held in an isolated ledger with restricted internal access.

Account identity data is retained for 12 months after closure to meet standard financial record requirements. Session logs are purged after 90 days. You can request a data summary at any point via the Help Centre ticket system.

Log into your account, go to Settings → Help Centre → Submit a Request, and choose 'Data & Privacy'. Include your registered username. We will compile and send your data export within 48 hours of receiving your verified request.

Yes. You may request full deletion of your account data via the Help Centre ticket system or by emailing [email protected]. Deletion is subject to any retention obligations that depend on local law, such as financial record requirements.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can withdraw consent using the cookie banner that appears on your first visit, or by adjusting settings in your browser directly at any time.

Contact us immediately via 24/7 live chat and select 'Privacy & Account Data'. Our team will review your account access log, temporarily secure your session, and guide you through resetting your credentials via Settings → Security.