Reference

Ketentuan Penggunaan maxwin168 yang Berlaku

These Terms & Conditions govern your account, your deposit and withdrawal activity through DANA, OVO, GoPay and QRIS, and your access to every room in our lobby —…

Akun & Identitas TerverifikasiKetentuan Deposit via DANA, OVO, GoPay, QRISAturan Penarikan DanaKetentuan Akses KontenHak & Kewajiban Anda
maxwin168 Ketentuan Penggunaan maxwin168 yang Berlaku
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Reach Us About Any Terms Question

If any clause in these Terms & Conditions is unclear, or if you need to raise a dispute about an account decision, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat directly on the site, via email at [email protected], or through our official WhatsApp line — response times for account and terms-related queries are within 2 hours during peak hours.

Team online

Live Chat

Available 24/7 directly on maxwin168.xyz. Use this channel for immediate clarification on account-specific terms, deposit or withdrawal conditions, and any clause you need explained before proceeding.

Email Support

Send detailed terms-related queries to [email protected]. We aim to respond within 2 hours. Email is suitable for formal disputes, account-closure requests, and written confirmation of any term.

WhatsApp

Our WhatsApp line handles terms clarifications, identity verification follow-ups, and withdrawal dispute escalations. Available from 08.00 to 24.00 WIB; outside those hours, use live chat.

KEAMANAN AKUN & DATA

Browse How We Protect Your Account

Your personal data, payment records and account activity are handled under our internal data-retention policy, which limits storage of sensitive information to the period required to fulfil regulatory obligations and resolve disputes.

Data Retention

We retain your account data only for as long as necessary to comply with applicable obligations and to resolve any open disputes. After that period, personal data is securely deleted from our systems.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences and account state intact. You can adjust cookie settings through your browser at any time; disabling cookies may affect some account features.

Account Security

Every account is protected by password authentication and optional two-step verification. We never share your login credentials, and any suspicious login attempt triggers an automatic account-hold pending your confirmation.

Identity Verification

Before your first withdrawal is processed, you must submit a valid national ID. This step is required under our terms and cannot be bypassed — it ensures payouts reach the verified account holder only.

Contact for Data Requests

To request a copy of your stored data or to ask for deletion, email [email protected]. We aim to process data requests within 5 business days and confirm completion in writing.

Requesting Term Changes

If you believe a clause has been misapplied to your account, contact support via live chat or email with your account ID and the relevant clause number. We will review and respond within 48 hours.

Check Common Terms & Conditions Questions

These are the questions we hear most often about our Terms & Conditions — covering your rights as an account holder, how disputes are handled, and what happens if a term changes after you've already registered. If your question is not answered here, live chat is open around the clock.

You agree to our full Terms & Conditions, including identity verification requirements, the rules governing deposits via DANA, OVO, GoPay and QRIS, withdrawal conditions, and the content-access rules that depend on local law.

Yes. We may update these terms at any time. We will post the revised version on this page with an updated date. Continuing to use your account after a change is published means you accept the new version in full.

We may suspend or permanently close your account, withhold pending withdrawals pending investigation, and report relevant activity as required. We will notify you by email before taking action except in cases of suspected fraud.

All deposits via DANA, OVO, GoPay and QRIS are subject to the minimum and maximum transaction limits stated in our payment terms. Deposits that exceed the stated limit without prior approval may be held for manual review.

Access to certain game categories — including live tables, slot-feature rooms, and sportsbook markets — depends on local law. We apply these restrictions automatically based on your registered location; no manual request is needed.

Email [email protected] from your registered email address with the subject line 'Data Request'. Include your account ID. We aim to deliver your data file within 5 business days and confirm in writing when it is sent.

Open a dispute via live chat on maxwin168.xyz or email [email protected] with your account ID and the clause in question. Our team will acknowledge within 2 hours and provide a resolution within 48 hours.